Support & FAQs
Find answers to common questions about onboarding, subscriptions, KYC verification, and client support.
Frequently Asked Questions
What documents are required to complete digital KYC?
To open a research service account, you will need a valid PAN, address proof (Aadhaar, Passport, Voter ID, or Utility bill), identity proof, and a current photograph.
Is this account a demat or trading account?
No. This platform provides compliance-sensitive securities research and advisory subscription services only. It is not a brokerage, demat account, or trading execution platform.
How do I access research reports after subscribing?
Once your subscription is activated, log in to your Client Portal. All eligible research publications, reports, and market insights will be available under the Research & Reports sections.
Can I upgrade or renew my subscription plan?
Yes. You can review and upgrade your subscription tier anytime from the Client Portal under the Packages and Subscription section.
How are subscription payments processed securely?
All payment transactions are conducted through encrypted official payment gateways. We never ask for payments to personal accounts or unverified UPI channels.
How do I raise a support query or complaint ticket?
Logged-in clients can submit and track support queries or complaint tickets directly through the Complaints section in the Client Portal.